Water Damage Restoration FAQs

Water damage causes various types of property damage including standing water, contamination, mold growth, and rot. 

The first stage of the water damage restoration process is water removal. We’ll use advanced restoration equipment to extract the water, and fans and dehumidifiers to promote drying. We’ll also treat any contamination and actively work to prevent mold growth. After the structure is dried, repairs may be necessary to return your property back to normal. 

The water damage restoration process works by minimizing the damage to your property by removing the water and moisture before permanent damage can occur. Proper drying can limit warping or bowing and prevent mold growth.

The total cost of water damage will be determined based on the scope of the damage, the size of the area affected, and the amount of repairs necessary to restore your property. We are happy to provide a free estimate.

Water and flood damage can come from any water source – a burst pipe, plumbing leak, malfunctioning appliance, heavy rains, water intrusion, and more. We can mitigate damage from any water source. 

Hidden water damage doesn’t stay hidden for long, but the sooner you spot it the better. A slow leak behind a wall or in a floor or ceiling will begin to show wet patches, soft spots, water stains, and the smell of mildew. Check areas where plumbing is present – under sinks, in laundry rooms, and bathrooms, regularly for signs of water damage.

As soon as you discover water damage, shut off the water supply as soon as possible as long as it is safe to do so. Then call Restoration 1 of Denton County. We’re available 24/7 and will send a team out right away to assess the damage and begin the water damage restoration process.

You have the right to choose the water damage restoration contractor you want in your home and do not have to hire the company your insurance company recommends. Look for a company with a local team that can respond right away, and that can take care of your loss from start to finish.

To start the claims process, contact your insurance provider to provide details of your loss and to determine if it is a covered loss. You’ll be asked to provide documentation of the loss, and they will dispatch an insurance adjuster to evaluate the damage. You should not begin any repairs until the adjuster has assessed your property. 

In most cases, you’ll want to call a restoration contractor who has the proper equipment to quickly and safely remove the water from your home. You can take steps to minimize the damage by protecting furniture legs and removing dry items from the area. Avoid walking on wet floors, and do not try to move wet items or furniture as they can be very heavy.

Fire & Smoke Damage Restoration FAQs

Always prioritize safety and never put your health and safety at risk for your property or belongings. After the fire is out, call Restoration of Denton County. We will immediately dispatch a team to your property.

The exactly timeline will depend on the extent of the damage, the size of the property, and the volume of items damaged by the fire, smoke, or water. Our team will evaluate the structure, assess the damage, and communicate with you so you always know what to expect during the restoration process.

Because there may be significant damage to your property, as well as potential contamination, we do not recommend attempting to enter your home. Our team is properly equipped and experienced to handle the inspection and will document the loss.

Fire damage is extremely complex and attempting to clean up fire damage yourself can result in even more damage. Never enter an unsafe structure, and always call in the professionals. We know which items and areas to clean first to minimize the damage and ensure the greatest chance of restoration.

Items in the home will be inventoried and assessed for damage. If the item can be cleaned and restored it will be sent to a contents cleaning facility. If the item cannot be restored, it will be fully documented for your insurance claim and your records.

After a fire, many hazardous conditions may exist that can impact your health and safety. Physical damage can make the property unstable, and there is a risk of contamination or injury. 

Many items can often be recovered and restored after a fire as long as they have not suffered direct damage from the heat or flames. Our team will inventory all your items, and will work with you to reunite you with important or essential items as soon as possible. 

We will keep a detailed inventory and document any items destroyed by the fire. Your insurance company will use this information for your insurance claim. 

Please let us know if there are irreplaceable items you would like to prioritize, and we will do our best to locate and restore these items. 

The property owner is responsible for payment, or if submitting an insurance claim, for paying your insurance deductible. We will work with your insurance company to document the loss.

We recommend you call your insurance company to determine if it is a covered loss so you have the information you need before submitting a claim. For small fires, you may opt to pay out of pocket for repairs.

Yes, we will work with your insurance company and adjuster to ensure they have all the proper documentation needed for your insurance claim. 

Asbestos and lead must be properly remediated, and we are thoroughly trained and equipped to handle these and other known contaminants. For large losses, a specialist may be necessary.

After a fire, it is possible to upgrade or remodel your property. Your insurance company will usually cover replacement materials, and if you’d like to have nicer finishes you can choose to pay for those upgrades. 

Mold Remediation FAQs

Mold and mildew are both a type of fungus, but mold grows on organic materials and mildew grows on hard, flat surfaces where moisture is present. Mildew is common and can be cleaned easily from shower walls or windowsills; items contaminated with mold are porous and must be removed to eliminate the mold.

Mold can take on many visible characteristics but is usually green, grey, or black in color. It will commonly have a raised, fuzzy appearance.

The total cost of mold remediation will vary based on numerous factors including the size of the area impacted and the materials affected. We will assess the damage and provide a thorough estimate before beginning work. 

Most growth can begin as soon as 24-48 hours after water damage or the introduction of a water source. 

It may be possible to remove a small area of mold yourself but always err on the side of caution. Remember that mold growth does not happen without a moisture source, so if you have mold, it’s usually indicative of a larger problem. If you only remove the mold, it’s likely to return until the problem is properly remediated.

Large areas of mold removal should always be handled by a professional.

Proper mold removal can take a few days to a few weeks. It will depend on the extent of the mold growth and existing moisture and humidity conditions. Mold remediation should always include moisture mitigation to ensure the mold does not return.

Mold remediation is a process that involves identifying and assessing the cause of the mold growth, containing the area to prevent mold spores from spreading to other areas of your property, and safely removing contaminated materials from your property and airborne mold spores from the air until normal levels are restored.

Mold growth can be detected by a visual inspection, moisture readings, and air quality sampling.

Mold can be hazardous or toxic and can impact healthy individuals as well as those with more serious health concerns. Some people are more sensitive to mold allergens, and symptoms such as coughing, wheezing, asthma, skin irritation, and respiratory illness are common. Serious health complications are possible from mold exposure.